Ordering from our website is easy and you don't need to register with us if you don't want to.
Browse our website using the drop down menu entitled Shop By Department or use the search function. We have also provided a filter with choices available on the right side of your screen if using a PC or at the bottom of the screen if using a smaller device such as a mobile phone.
When you find the product you'd like to buy you can either select the 'add to basket' button from the category page displaying a range of products, or click on an individual product to find out more about it. When you click on the 'Add To Basket' button a popup box will appear to let you know what you've just added to your basket. You will see the number items added to your basket and total value of goods alongside an image of the basket which is located at the top of the page. You can continue browsing our website for more products or go to the checkout to complete your purchase.
From any page within our website you can view your Basket by selecting the number of items and value which is displayed to the right hand side of the Basket image at the top of the page. This will then display a box with details of your basket items, from this screen you can do the following:
This is a 6 stage process:-
This is a 5 stage process:-
Yes, we will send you an order confirmation by email. If you don't receive an email shortly after placing your order please let our Customer Services team know by completing our Contact Form
You can cancel your order up to the time that we send it. Please contact our Customer Services team by completing our Contact Form. Please remember to quote your order number which was provided on your confirmation email.
Unfortunately no, you will need to place a new order if you want to add products to your delivery.
Please accept our apologies if this is the case, we understand this can be quite frustrating. Sometimes, when we know stock is due in to us and we'll display a 'Pre-Order' button on the item along with the expected despatch date. Alternatively you can select 'Sign up to get notified when this product is back in stock' which will be displayed on the product detail page of the item that is out of stock. We'll then email you when the item is back in stock.
We accept the following method of payments:-
Full details of our delivery services and prices can be found on our Delivery and Returns page.
Please allow 3-5 working days to receive your order within the UK. Overseas orders will take slightly longer. Full details can be found on our Delivery and Returns page.
If your order hasn't arrived within 7 days, please contact our Customer Services team by completing our Contact Form
Certainly, please follow the advice in our Returns Policy
Items that are reduced in price will display the RRP and the Special Price.
For 'Buy One Get On Free' offers, you will need to place everything in the basket including the free items. The cost of the free item will be deducted during checkout.
NB. You will not get your free item if you do not add it to your basket.
If you have a money off voucher code please add the details to the 'Discount Codes' area in your Shopping Basket before going through to the checkout pages. A pop up box will appear to confirm the discount has been applied.
Once you have set up an account on our website you can check the status of your orders instantly. You will not be required to re-enter your personal details during checkout as most fields are automatically filled in with the details you registered with.
Please navigate to the My Account page (http://creativerox.com/customer/account/login/) and use the 'Forgot Your Password?' link. If this does not work then please contact our Customer Services team by completing our Contact Form
If there is any aspect of our service or products that you are dissatisfied with please contact our Customer Services team by completing our Contact Form. You will receive an email copy of your form submission which is our acknowledgement that we have received your complaint. We will respond to your complaint within 28 days and we may need to contact you for more information to carry out any investigations that may be necessary.
The following pages may help:-